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Help Center

Tbaj Help Center — Find answers to all your questions, right here.

Whether it's about your account, payments, betting, or gaming — we're always here to help.

Topic-Based Help

What can we help you with?

Select a topic from the sections below — each one contains detailed information to help you.

Account Management

Everything you need to know about registration, login, password reset, profile updates, and account verification.

Deposits & Withdrawals

Find out how to deposit and withdraw using Mobile Pay, Nagad, and Rocket — including limits and processing times.

Gaming Guide

Learn the rules and strategies for Live Casino, slots, fishing games, and lottery — explained in plain, simple terms.

Betting Support

Understanding odds, how to place bets, live betting tips, and answers to Sports Betting event questions.

Bonuses & Rewards

Learn the terms and how to claim welcome bonuses, cashback, free bets, and VIP rewards.

Security & Privacy

How to secure your account, set up two-factor authentication, and keep your personal information private.

Mobile App

A complete guide to downloading, installing, and using the Android and iOS apps.

Live Support

Reach our support team directly — via chat, email, or phone.

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Account Guide

Everything from opening a new account to getting started

Creating an account on tbaj is quick and straightforward. You can register in just a few minutes using your mobile number or email. That said, first-time users sometimes run into minor issues — like not receiving an OTP, forgetting a password, or having trouble updating their profile. This guide walks you through each of these step by step.

1
Go to the Registration Page

Click the "Register" button on the website or app, then enter your mobile number and a password of your choice.

2
Verify Your OTP

Enter the 6-digit code sent to your phone in the designated field. If the code doesn't arrive, wait 60 seconds and request a resend.

3
Complete Your Profile

Enter your full name, date of birth, and address accurately — this information is verified at the time of withdrawal.

4
Log In and Start Playing

Once registration is complete, log in and claim your welcome bonus to start playing.

Common Issues

Common Issues

  • If you've forgotten your password: Click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number — use it to set a new password.
  • If your account is locked: Five consecutive incorrect password attempts will lock your account for 30 minutes. Contacting support can get it unlocked faster.
  • If you're unable to change your name: To change your name after registration, submit a copy of your ID. The support team will process the request within 24 hours.
  • Warning about multiple accounts: Each person is allowed only one account. If multiple accounts are found, both may be closed.
  • Verification Delays: KYC documents are typically approved within 4–6 hours of submission. During peak times, it may take up to 24 hours.

Payment Support

Deposits & Withdrawals — Everything You Need to Know

Depositing and withdrawing on tbaj is completely safe and fast. All major mobile banking methods in Bangladesh are supported.

Mobile Pay
Nagad
Rocket
DBBL
Bank Transfer
Crypto
How to Make a Deposit

Log in and go to the "Financial Transactions" menu, then select "Deposit". Choose your preferred payment method and enter the amount. For Mobile Pay or Nagad, confirm the payment on your mobile. Your balance is usually updated within 1–3 minutes.

  • Minimum deposit: ৳200
  • Maximum single deposit: ৳1,00,000
  • Processing time: instant to 5 minutes
Withdrawal Rules

Go to "Financial Transactions", select "Withdraw", and enter the amount and payment number. Your account must be verified before you can make a withdrawal. The first withdrawal may require additional verification, but subsequent ones are processed much faster.

  • Minimum Withdrawal: ৳500
  • Maximum daily withdrawal: ৳2,00,000
  • Processing Time: 15–30 minutes
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Gaming Guide

How to Play on tbaj

Whether you're new or experienced, this guide will help you make sense of every game on tbaj.

Live Casino

Play Baccarat, Roulette, and Blackjack with real dealers. The live stream is in HD quality, and you can chat in Bengali. Check each game's rules and betting limits before you start playing.

Slots

Browse hundreds of slots and pick your favorite. Check the "paytable" in each slot to see the value of every symbol. Active free spin bonuses give you extra chances to win.

Fishing Games

In fishing games, catching bigger fish earns more points. Use your gunpowder and bullets wisely — stronger weapons are worth it for larger targets.

Lottery

Tbaj Lottery holds a new draw every day. Buy your tickets and wait for the results — any winnings are credited directly to your account.

Crash Games

The multiplier keeps climbing — cash out at the right moment to lock in your winnings. Set a target multiplier in advance rather than chasing bigger gains.

Sports Betting

Bet on cricket, football, tennis, and more. You can place bets both before a match starts and during live play. Read our Betting Guide to understand how odds work.

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Bonuses & Rewards

Easy Ways to Claim Bonuses

Tbaj has bonuses and rewards for everyone — from new members to regular players. Many users claim bonuses without reading the terms and run into issues later. Here's what you should know before claiming any bonus.

  • Welcome Bonus: 100% bonus on your first deposit, up to ৳50,000. A minimum deposit of ৳500 is required to qualify.
  • Rollover Requirement: To withdraw bonus funds, you'll need to meet a wagering requirement — typically 10–20x the bonus amount.
  • Validity: Every bonus has an expiry date. If you don't use it before it expires, the bonus will be forfeited.
  • Weekly Cashback: Get a portion of your total weekly losses back as cashback.
  • VIP Rewards: Play regularly to climb the VIP tiers and unlock exclusive benefits.

Common Bonus Claim Issues

Check whether a promo code is required before claiming a bonus. Some bonuses are applied automatically, while others need to be claimed manually. If you run into any issues, reach out via live chat.

Say you receive a ৳1,000 bonus with a 10x rollover requirement. You'll need to place a total of ৳10,000 in bets before you can withdraw. Track your rollover progress in the "Bonus" section of your account.

Generally, only one active bonus can be held at a time. However, certain special promotions may allow multiple bonuses to run simultaneously. Check the terms of each bonus for details.
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Security Tips

Keep Your Account Secure

Tbaj uses industry-leading technology to protect your data — but your own vigilance matters just as much.

Strong Password

Use a password that's at least 8 characters long and includes uppercase and lowercase letters, numbers, and special characters. Avoid using your name or date of birth as your password.

Two-Factor Authentication

Enable two-factor authentication in your account settings. You'll receive an OTP each time you log in, so even if someone else has your password, they won't be able to get in.

Avoid Public Wi-Fi

Avoid logging in to tbaj or making payments over café or public Wi-Fi. Use your own mobile data or a trusted network instead.

Watch Out for Phishing

Tbaj will never ask for your password via email or SMS. Do not click on suspicious links. Always use the official tbaj website.

Contact Us

Talk to Our Support Team

If you don't find what you're looking for, reach out to our support team directly — Bengali-language help is always available.

Live Chat

For immediate help, click the chat button at the bottom right of the website.

Available 24/7
Email Support

For detailed issues, send us an email. You can expect a reply within 2–4 hours.

support@tbaj.fun
Telegram

Join our Telegram channel for live updates, promos, and fast support.

8:00 AM – 12:00 AM
WhatsApp

Message us on WhatsApp for urgent matters. Our team will get back to you quickly.

9:00 AM – 11:00 PM

General FAQs

Most Frequently Asked Questions

Yes, tbaj's entire support team is fluent in Bengali. Whether you reach out via live chat, email, or Telegram, you can ask in Bengali and get a reply in Bengali. We understand how important it is for Bangladeshi users to get help in their native language.

Start by waiting 5 minutes and refreshing the page. If the balance still doesn't appear, check whether the transaction went through in your mobile banking app. If money was deducted but your balance wasn't updated, contact live chat with your transaction ID — we'll sort it out right away.

Withdrawals are typically processed within 15 to 30 minutes of your request. If your verification isn't complete, your first withdrawal may take a little longer. Requests made after midnight may be processed the following morning.

You'll need a clear photo of your National ID (NID) or passport, along with a selfie. Make sure the images are sharp and legible — blurry or cropped photos will not be accepted. If the correct documents are submitted, verification is usually completed within 4–6 hours.

Yes, tbaj is fully mobile-friendly. The website works smoothly on any smartphone browser. There are also dedicated apps for Android and iOS, available from the "App Download" section of the site.

Once a bet is placed, it generally cannot be cancelled. However, some live betting events offer a "Cash Out" option, which lets you settle your bet at a set return while the match is still in progress. If a match is cancelled or abandoned, your stake will be refunded.

tbaj is committed to responsible gaming. You can set daily or weekly deposit limits directly in your account settings. There's also an option to temporarily suspend your account if you need a break. Visit our Responsible Gaming page to learn more.
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